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Community Management Intern (f/m/d)
streetfootballworld gGmbH - Common Goal
Common Goal (powered by streetfootballworld) is a philanthropic movement with an ambitious aspiration: uniting the global football community in tackling the greatest social challenges in the world today - from HIV/AIDS to gender inequality to youth unemployment. The UN has defined success against these challenges as the Global Goals.
The idea is simple: Common Goal's members (football players, managers, fans and businesses) pledge 1% of their earnings to a central fund. And together we allocate this fund to high-impact community organisations that harness the power of football to advance the Global Goals.
Since Common Goal's inception in August 2017, more than 100 professional football players and managers, including Bayern Munich defender Mats Hummels, Juventus Turin's Giorgio Chiellini and USWNT's Alex Morgan, influential football officials such as UEFA President Aleksander Ceferin, football legends such as Eric Cantona and a first professional club (FC Nordsjaelland of the top flight league Denmark) have joined the movement.
Community Management Intern (f/m/d)
ABOUT THE ROLE As our Community Management Intern, you'll be working closely with our Head of Community to deliver a world-class donor experience to Common Goal's members (players, managers and supporters who have signed up for the pledge). As part of your day-to-day responsibilities, you will build and maintain communication with Common Goal members and partners, conduct research that helps generate insights into our members' needs and satisfaction levels and support the continuous improvement of Common Goal's community engagement strategy. And, of course, you'll get to play some football. We love kicking off the day with a game from time to time!
To support our member communication across each stage of the customer lifecycle, from the formal onboarding and announcement of members to the timely delivery of impact reporting
To develop and maintain a community engagement calendar that maps out community events and our year-round member communication
To collect, manage and update data on Common Goal members and business partners
To track measures of community engagement (such as our members' Common Goal related social media activity) and gather feedback on our members' motivations, needs and satisfaction
To help evolve Common Goal's community engagement strategy
You have previous project management and/or community management experience
You are a people person, with exceptional oral and written communication skills and the ability to work and interact with a wide range of target audiences (ranging from professional football players to fans to business partners)
You have excellent organizational skills with the ability to multitask efficiently
You are proficient in the Microsoft Office Suite and Google Apps
You are a matriculated university student - preferably in an advanced semester
You are Berlin-based or willing to relocate
You believe in our mission and are willing to go the extra mile for the cause
A paid internship of 3-6 months; the start date is August/September 2020
Real responsibility from day one and full ownership of your tasks
An immersive experience that connects you to both the football industry and charity sector
A stimulating work environment with flat hierarchies and creative freedom
The opportunity to position yourself at the heart of a growing movement that's changing the game for good
A 250-300 word cover letter – stating your interest and experience
No more than 400 words on an outline of a community engagement campaign that you identify as relevant to Common Goal to increase community engagement
streetfootballworld is an equal opportunities employer and strongly committed to diversity and building a multicultural environment. We welcome applications from all suitably qualified and experienced candidates.